I was afraid of this - it sounds like it really is all about the money. He understands my frustration, but his hands are tied. I told him I would just return the 12 upgrade CD and key, and pay the standard price of $895 to upgrade directly from 10 to 13. That means my upgrade price to 13 from my original 10 (remember - I just bought 12 upgrade and havent even set it up yet) will be $1172.50. This is in addition to the $810 I just paid to upgrade to 12. For "a limited time" they will discount the upgrade price for me by 50%. Policy as stated this morning by Ryan at Softplan: Upgrade price from version 12 to 13 is $695. Less than 2 weeks after delivery, ver 13 is out. When Terry in sales said it was still going to be a while, I went ahead and purchased / installed ver 12. Recap: I put off upgrading to 12, waiting for 13. I posted earlier, getting opinions on what everybody thought Softplan might do in this situation. Softplan Policy on recent Ver 12 purchase and 13 upgrade
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