If you are on win 8 (and up) you should also run DISM whether SFC found errors or not The next step would be to backup the data on your computer, and follow the steps in this article labeled: Here is the article from Microsoft that goes over this issue: With Techsmith, but the url provided therein returns a error message so am unable to read article and/or follow any suggestions that might be contained therein: Unique to this instance, I also updated "optional updates, and wonder if this might be my problem? The following verbiage is my last contact To complete updates undoing updates." My computer has always been set to "automatic updates" for any files that Windows releases, and, heretofore, I have never had a problem.Įrgo, fearing security issues without current updates I went to Windows update site and manually launched updates. I am not sure if this point is relevant, but I began getting Windows update messages about 3-4 weeks back that would say "unable They now advise me that the issue is a Windows update app, but state that this is a matter that must be addressed by Microsoft. Techsmith support has been trying to relaunch the program for about 3 weeks, but everything that they have tried has failed. I have had Snagit v.12.4.1 running on Windows 8.1 for over a year until it crashed approximately 3 weeks ago.
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